Client Partnership Coordinator

Posted on: 28 July 2021

Location: Perth Safety Training Centre

ERGT Australia is Australia’s leading commercial training organisation providing incident response and applied safety skills training to high-risk industries. ERGT provides a professional, engaging, and safe training service using simulated environments to develop skills that address safety-critical industry needs. Our Perth Training Centre incorporates both an immersive simulated high-risk workplace, and a specialised Incident Management Training Centre.

We currently have an opportunity for a  Client Partnerships Coordinator to come onboard and join our Client Partnerships team at our Jandakot centre. 

What will be your key responsibilities as a Client Partnerships Coordinator? 

  • As a key member of the Client Partnership team you will be integral in helping to support our service delivery for our key accounts by providing quotations and supporting industry requests
  • Through excellent customer service identify new opportunities for client growth and development
  • Ensure client meetings are completed quarterly for each key account to ensure ERGT Australia is meeting client expectations
  • Maintain an updated organisational chart for each key account
  • Understand each key account’s training matrix requirements
  • Coordinate subject experts to attend client meetings if required

 What are we looking for? 

  • A proven track record of excellent customer service coupled with strong verbal and written communication skills  
  • Able to work effectively in a team and thrive on achieving shared goals
  • Detail orientated with a drive for continuous improvement
  • Experience in using a CRM (salesforce, upbeat or similar) is desirable
  • Ability to multi-task and work under pressure and deadlines
  • Demonstrate initiative and able to adapt to a changing work environment
  • Able to work autonomously when needed

Who are we?

For over more than 25 years we have branched out across Australia, building a reputation based on exceptional customer service and providing relevant, engaging training that has a real impact on the people who live and work in high-risk workplaces. Our business is underpinned by a commitment to strong partnerships, experienced people and world-class facilities.

If you are passionate about providing excellent client support and want to join a company where you can build a successful and fulfilling career, we want to hear from you.

Please contact our People and Culture team on 08 9417 6921 or email people&culture@ergt.com.au if you would like to hear more about this position.

Please apply via seek – Client Partnership Coordinator

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