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Customer Service Officer  

Posted on: 21 December 2020

ERGT Australia is an RTO accredited by ASQA, AMSA and OPITO, delivering safety, emergency response and incident management training from our centres around Australia.

This tight knit team of passionate customer service focused professionals manage their dynamic work environment in a down to earth way fuelled by fun, passion and energy to help their clients.

Can you provide end to end positive and engaging customer service?

If you have what it takes, then we have opportunity for you to come on board and join our team as a National Sales and Service Officer on a Fixed term contract that could lead into a full time permanent position.

We are offering two different rosters of Tues- Sat and Sun – Thurs, both full time positions that will be reporting to the National Sales and Service Manager who is passionate about creating a successful and engaged workforce. 

Your role and responsibilities will entail, but will not be limited to:

  • Being the face of the company by supporting trainees face to face
  • Responding to general and escalated queries from customers, clients and team members 
  • Lead by example in areas of professionalism, conduct, punctuality
  • Drive continuous improvement
  • Drive dedication to customer service and share knowledge within the team
  •  Identify areas of potential efficiency improvement

Within this role we require consistent and responsive customer service experience for our clients by:

  • Maintaining compliance and maximising occupancy on ERGT courses;
  • Being an active member of the National Sales and Service team, providing support across all roles;
  • Managing and coordinating client enrolment requests in an accurate and informed manner;
  • Maintaining accurate data and control course administration processes throughout multiple IT systems
  • Providing exceptional customer service experience from pre-enrolment through to the completion of training and payment

To be successful for this role, you will need:

  • Experience in a client facing Customer Service role
  • Demonstrate a strong customer service focus
  • Have high attention to detail and a proactive approach to problem solving
  • Be adaptable in a fast paced environment
  • Enjoy continuous learning of products and systems

Desired Skills:

  • Data entry
  • RTO Experience
  •  Experience in a client facing Customer Service role
  • Proven experience in a similar role within the Oil and Gas industry, Maritime or resource sector

The position will be based at Perth’s Training Centre in Jandakot.  

In return, ERGT offers a friendly and supportive team environment with ongoing training and development opportunities. We offer many benefits such as onsite parking, uniform, morning teas and generous social events.   

If you are customer focused with a passion for people leadership, coaching and development and the ability to drive team engagement, we look forward to receiving you application.

Applications close – Friday 15 January 2021