Solutions Analyst

Posted on: 22 July 2022

We currently have an opportunity for a full-time Solutions Analyst that will contributes to ERGT Australia’s success nationally by designing and implementing engaging digital experiences for the organisation’s systems in support of ERGT’s pursuit of operational excellence.  This is a newly developed position that will be based at our Jandakot office interfacing with both internal and external stakeholders.

What will be your key responsibilities as a Solutions Analyst? 

  • Thoroughly understand the organisation’s vision, purpose, objectives, operational practices and drivers of success (both internal and external)
  • Develop strong trusting relationships with stakeholders across the organisation and understand their process and systems requirements and goals
  • Coordinate and collaborate with internal and external stakeholders in establishing requirements
  • Coordinate with IT Vendors in the development and prioritisation of major modules, application enhancements and minor fixes
  • Communicate and solicit feedback to solution designs with both technical and non-technical stakeholders clearly without jargon
  • Maintain a focus on overall IT strategy and architecture in ensuring alignment of solutions to bigger picture
  • Design solutions supporting user experiences that ‘raise the bar’ to increase trainee and staff engagement whilst achieving operational effectiveness through efficient processes and fit-for-purpose integrated systems
  • Direct design of Integration between custom and off-the-shelf system solutions
  • Work with internal stakeholders to identify opportunities for process improvement or realignment with systems changes towards achieving operational excellence
  • Propose and implement processes for stakeholder systems requests and fulfillment
  • Research market and evaluate systems for best fit for requirements and IT Principles and ERGT overall strategy fit
  • Communicate and trial potential solutions with internal and external stakeholders in assessing best fit for requirements / needs
  • Project manage the successful implementation of new processes, systems, modules and integrations towards appropriate and successful user adoption
  • Prepare design, technical and user documentation as required to ensure successful adoption and ongoing support
  • Analyse system issues and work with appropriate stakeholders to prepare, recommend and implement suitable fixes

What are we looking for? 

  • Working knowledge/previous work experience in VET / RTO education sector desirable
  • Previous experience with Student Management and Learning Management Systems desirable
  • Previous experience building integrations between custom and off-the-shelf software through API and database interoperation essential
  • Creative, analytical enquiring mindset
  • Ability to think strategically and out of the box, with a desire to come up with solutions
  • Software development skills a bonus
  • High level of communication skills
  • Ability to interpret strategy in a technology context
  • Total commitment to user experience
  • Identifying changes in technology as opportunities to innovate
  • Flexible and able to adapt to change
  • Ability to work under pressure and to deadlines
  • Demonstrate initiative
  • Strong Team player
  • Able to work autonomously
  • Familiarity with Office 365 stack

What’s in it for you?

  • Full-time – 9 day fortnight/ 10 day fortnight
  • Friendly and supportive team environment with ongoing training and development opportunities
  • Company social events
  • Driven team environment with the common goal of achieving safe and engaging training
  • Work for a company that is the leading provider in its industry

Please contact our People and Culture team on 08 9417 6928  if you would like to hear more about this position or have any questions.

Kindly submit your application via SEEK.

Solutions Analyst Job in Perth – SEEK

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