Here to help you train
In this section
To help you navigate your experience with us, we’ve outlined the key stages of your training journey below. Each stage includes important information, guidance and support resources to ensure you know what to expect and how to get support when you need it.
Let’s walk through what you can expect at each stage.
ERGT Learner Handbook
Your guide to training at ERGT
For more information, please contact us for our Learner Handbook - a comprehensive guide covering policies, support services, useful information about preparing for your course: what you need, technical help and answers to frequently asked questions. The handbook is available in your Learner Portal once your enrolment is confirmed or can be requested at any time from our team.
Learner support
Booking a course
During the booking stage, Our National Sales & Service team is available to help Learners select the right course, understand prerequisites, and confirm availability across our national training centres.
Key support information includes:
Refund policy - Details on eligibility and timeframes for requesting a refund.
Withdrawal & cancellation policy - Guidance on how to withdraw from a course and any applicable fees.
Terms and conditions - Important information about your agreement with ERGT when booking a course.
Pre-requisite information - Entry requirements, recommended prior skills, and knowledge for each course.
Underage learners - Specific conditions and support available for learners under 18.
Fees and payments - Clear breakdown of course fees, payment options, and invoicing.
Delivery modes - Overview of how courses are delivered (e.g. face-to-face, blended).
Policies and procedures access - How to view ERGT’s policies relevant to your training.
How to get help - Contact details and support channels for booking assistance
Now that you are enroled
Learner support
Once a course is booked, Learners move into the enrolment phase. ERGT provides support to ensure enrolment is smooth, compliant, and tailored to individual needs. Key support information includes:
Cancelled courses / scheduled courses / rebooking - Information on course changes and options for rescheduling.
Privacy - how your personal information is collected, stored, and used in accordance with ERGT’s privacy policy.
Rights and responsibilities - what learners can expect from ERGT and what is expected of them.
Recognition of prior learning (RPL) - support for learners seeking recognition of existing skills and experience.
Credit transfer - guidance on transferring previously achieved units of competency.
Health and medical requirements - information on any health, fitness, medical conditions or requirements relevant to training.
Prior skills and knowledge information - entry requirements, required evidence prior to commencement, recommended prior skills, and knowledge for each course.
PPE requirements - what personal protective equipment is required and provided.
USI information - support with obtaining or verifying your Unique Student Identifier.
Course registration / when you arrive - what to expect on arrival and how to check in.
Technical support - help with accessing the Learner Portal and resolving in-class tech issues.
Policies and procedures access - continued access to relevant ERGT policies.
Learner support
During course delivery
During training, ERGT ensures learners are supported in the classroom and on-site to achieve competency in a safe and inclusive environment. Key support information includes:
LLND support - assistance for learners with Language, Literacy, Numeracy, or Digital needs.
Safety and wellbeing support - access to wellbeing resources and support during training.
Competency Not Achieved - information on next steps and support options if competency is not achieved.
Flexible delivery and assessment - adjustments available to support different learning needs and contexts.
Technical support - continued access to help with digital tools and resources used during training.
Learner support
Now you've completed your course
After training, ERGT continues to support learners with certification and feedback processes. Key support information includes:
Complaints and appeals policy - clear process for raising concerns or appealing assessment outcomes.
Different types of certificates - explanation of the certificates issued and what they represent.
Access to records and copies of certificates – how to access your training records and copies of your certificates after your training has been completed.
Learner Support FAQs
