Here to help you train
In this section
Your guide to training at ERGT
ERGT learner resources
View our learner handbook using the link below for a comprehensive guide to policies, pre and post support services, course preparation, technical requirements, and frequently asked questions.
Please review our terms and conditions prior to booking your course.
To help you navigate your experience with us, we’ve outlined the key stages of your training journey below. Each stage includes important information, guidance and support.
Our team are available to assist with any queries, please contact them on info@ergt.com.au
Learner support
Before booking a course
Before booking, it’s important to review the course page in full to ensure it’s right for you. This includes understanding the training standards prerequisites, your prior skills and knowledge requirements, meeting any medical / physical requirements and that the delivery and assessment practice/s are suitable for you.
More information is found within the target audience section for each course.
Booking a course
Learner support
Bookings can be made online at any time. If you have questions or would prefer to book via phone or email, our national sales & service team is available to assist.
Our team can also support you in choosing the right course, clarifying requirements, and confirming availability across our training centres.
You’ll be provided with key information including fees, refund and cancellation policies, terms and conditions, delivery modes, and how to access support, policies, and assistance throughout your learning journey.
Now that you are enrolled
Learner support
Once you are enrolled in a course, you will receive a booking confirmation and onboarding email from our Learning Management System (aXcelerate).
In aXcelerate, you will find full details of your course (course overview), onboarding requirements (health and medical questionnaire), what to bring, what is provided, in addition to what to expect during your training.
Some courses have an online learning element, please ensure you complete this prior to attending the face-to-face component of your training.
If you have any issues or require technical support while you progress through your online learning, we are here to support you. Please reach out to our team on info@ergt.com.au during AWST business hours.
Learner support
During course delivery
During training, if you need support, please reach out to your trainer.
ERGT supports learners in the classroom and on-site to help them achieve competency in a safe and inclusive environment.
This includes assistance for Language, Literacy, Numeracy and Digital (LLND) needs, access to safety and wellbeing support, and guidance on next steps if competency is not achieved. We also offer flexible delivery and assessment options to suit different learning needs, along with ongoing technical support for any digital tools used during training.
Learner support
Complaints and appeals
ERGT provides a clear and fair process for raising concerns or appealing decisions.
View the complaints & appeals process below to understand how to lodge, timeframes and communication process, fair and transparent handling and outcome and review options.
Learner Support FAQs
